Quite often I don't get to WH in the last couple of weeks. Trying 5 minutes later usually worked.

Anyone else have these issues?

Yup. Seems to flit between .com and .info on the address bar. Maybe it's the Cloud?

yup - seems OK at home
but at work, more often than not, no connection with winterhighland

Tim (or anyone else having problems connecting), if you could give any more info it would be greatly appreciated. The IP address of the site changed with the server move, so there might be some DNS cache issues.

As far as I am aware there has only been a couple of brief overnight outages on the cloud server for specific upgrades to be installed and the virtual sever rebooted.

If anyone is occasionally getting a default server 'holding page', you are seeing the old Winterhighland server - this would be the result of a DNS caching issue (most likely on a given computer in this case).

Seeing the site OK at times, then getting sever not found errors would suggest a a network dns issue / conflict. Andrew is it the same work machine that the site is sometimes visible from, or is it OK on some systems and never works on others?

Flush DNS settings:

If you are having a connection problem on a windows machine try the following command from either a command prompt or run window:

ipconfig /flushdns

Ping the server:

If the problem is intermittent, when you are unable to see the site in a browser, then whether on a Windows, Mac or other Unix/Linux system bring up command prompt/shell and try:

ping winterhighland.info

If you get a response check the IP address is 83.223.111.121, if it's something else there is a DNS issue affecting your network. On OSX and other Unix systems, don't leave ping running or the Winterhighland server's firewall will automatically block you for a period of time!





Edited 1 times. Last edit at 22.42hrs Thu 26 Jul 12 by alan.

working this morning first try on work laptop - on win7 at the moment
I have copied and pasted your notes into a text file, so i can refer to them if site doesnt load again.

its the same laptop I have been having problems with when trying to connect from office. and a different machine when at home (but that has been OK)

laptop is dual-boot with linux, so i will try in linux next time i get the problem

Couldn't accedd WH a minute ago, then started working when I tried atraceroute:



$ ping www.winterhighland.info
ping: cannot resolve www.winterhighland.info: Unknown host

A minute later:

$ ping www.winterhighland.info
PING winterhighland.info (83.223.111.121): 56 data bytes
64 bytes from 83.223.111.121: icmp_seq=0 ttl=50 time=222.693 ms
64 bytes from 83.223.111.121: icmp_seq=1 ttl=50 time=208.844 ms
64 bytes from 83.223.111.121: icmp_seq=2 ttl=50 time=173.194 ms
64 bytes from 83.223.111.121: icmp_seq=3 ttl=50 time=188.979 ms


Access return while running traceroute

traceroute to winterhighland.info (83.223.111.121), 64 hops max, 72 byte packets
1 my.firewall (192.168.200.1) 1.712 ms 1.632 ms 1.554 ms
2 173-164-101-126-oregon.hfc.comcastbusiness.net (173.164.101.126) 47.029 ms 4.753 ms 4.672 ms
3 * * *
4 te-1-2-ur01.eugene.or.bverton.comcast.net (68.85.242.41) 13.600 ms 23.798 ms 13.045 ms
5 te-9-1-ur02.eugene.or.bverton.comcast.net (68.87.216.66) 25.408 ms 43.342 ms 143.858 ms
6 xe-2-0-1-0-ar03.troutdale.or.bverton.comcast.net (68.87.216.126) 78.108 ms 14.234 ms 16.023 ms
7 68.86.93.25 (68.86.93.25) 20.312 ms
pos-2-3-0-0-cr01.seattle.wa.ibone.comcast.net (68.86.90.213) 20.450 ms
68.86.90.201 (68.86.90.201) 27.894 ms
8 208.178.58.85 (208.178.58.85) 22.413 ms 30.527 ms 23.367 ms
9 xe-1-1-2.core-2.centro.hml.uk.as29017.net (64.209.96.150) 342.627 ms 166.160 ms 183.102 ms
10 83-223-111-121.as29017.net (83.223.111.121) 303.878 ms 183.600 ms 282.672 ms

A couple of minutes later and WH is not accessible again,
$ ping www.winterhighland.info
ping: cannot resolve www.winterhighland.info: Unknown host

Back up a minute later.

was done again when I checked 26 minutes after previous post, then was fine a minute after that.

Tim, thanks for the info. Looking into it. If anyone else has any issues please post here or if you cant try the Winterhighland facebook or twitter @winterhighland .

i had problems again at work on friday
i tried one a linux workstation and pc laptop at same time

coudlnt access website

ping was unresolved too

but earlier in the day it was OK

never had an issue at home on windows desktop pc so far (or tablet)

Whether the site is down or not is based simply on time afaik, I don't think it is a client side issue but server side.

It seems intermittent sounds more like a load balancer or someting in the extrernal gateway routing. I am accesing from Ireland via smart phone, laptops, differetn work locations and not experienceing any problems.



Edited 1 times. Last edit at 11.17hrs Tue 31 Jul 12 by daveski.